Privacy Policy

In compliance with the General Data Protection Regulation (EU GDPR 2016/679) we are committed to safeguarding the privacy of your information; this policy sets out what personal information we collect via our website, how we will treat the information collected, your right to access this information and how to request removal of the information collected.

What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your device and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
(b) any other information that you choose to send to us.

Any payments made through the website are handled by a payment processor that will have their own policies for handling your data. We do not have access to, or store, any of the financial information you provide during these transactions.

How do we use the information collected?

Personal information submitted to us via this website will be used solely for the purposes specified in this privacy policy or as specified at the time of submitting the information.

We may use your personal information to:

(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you email notifications which you have specifically requested;
(e) deal with enquiries and complaints made by or about you relating to the website;

Personal information you submit for publication on our website may be edited for the purposes of legibility and you may request that we remove such information at any time.

Who will have access to the information?

We may disclose the information you provide to any of our employees, web designers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

It may occasionally be necessary for us to disclose certain information to our agents or suppliers. Disclosure of this information will be strictly limited to the information necessary to complete the required action.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise, or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
(d) to the purchaser (or prospective purchaser) of any business or asset which we are, or are contemplating, selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as stated in this privacy policy we will not provide your information to any third parties without your expressed consent.

How long will my information be stored?

The information you provide is stored only for the length of time it is deemed relevant to do so, with certain legal exceptions.

The information you provide for general enquiries will be stored on the website’s servers for a maximum period of 8 weeks. Information you supply for the purposes of an online account will be held indefinitely unless you request its removal and we may need to contact you occasionally regarding your online account using the information you provide. Other information submitted such as that for transactions will be held for the legally required period. You should be aware that your information may still be present elsewhere within our organisation dependent on the type of interaction you have made with us.

What are my rights?

You may instruct us to provide you with a copy of any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity.

You may request that we permanently destroy the information held on you at any time with the supply of appropriate evidence of your identity. We may be legally required to hold certain information of which you will be made aware upon the request.

For the purpose of proving your identity we will usually accept a copy of a photo identity document such as a passport.

Security of your personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all of the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using cryptographic protocols.

Data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.

International data transfers

Information that we collect may be stored, processed in, and transferred between, any of the countries in which we or our web designers operate in.

Information which you provide may be transferred to other countries (including the United States) which may not have data protection laws equivalent to those in force in the European Economic Area).

In addition, personal information that you submit for publication on the website may be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

Cookies

A cookie is a small text file that consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The cookies that this website uses are encoded to maximise your security.

We may use both "session" cookies and "persistent" cookies on the website. We use session cookies to keep track of real time, current criteria whilst you navigate the website. We use persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your device when you close your browser. Persistent cookies will remain stored on your device until deleted or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on visitors’ devices. The information generated relating to your visit to our website is used to create reports about the use of the website. Google will store this information and their privacy policy is available at: http://www.google.com/intl/en/privacy/

Most browsers allow you to reject all cookies whilst some browsers allow you to reject certain cookies. Blocking cookies will, however, have a negative impact upon the usability of many websites including this one.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you agree with any changes.

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites. Data we collect will not be transmitted to any third party website without first requesting your expressed permission.

Contacting us

If you have any questions about this privacy policy or our treatment of your personal information please write to us by email or by post, both addresses may be found on our contact page.